Microsoft faced a consumer backlash in 2013 when it revealed the Xbox One. The message says that my issue has been escalated and that I’ll be contacted by them very soon.” I also received an email from ‘Microsoft Quick Assistance’ some hours ago. “ has replied and I emailed him with more details. “The problem still persists,” he told me over Reddit. “We’re aware of the claims and working to validate and resolve.” After this story was first published, Microsoft added: 'We have confirmed that this is an isolated incident and are working directly with the affected user to resolve.'īut RodCCL still can’t play Halo 5. “We’re committed to ensuring customers have access to games they have acquired,” Microsoft said. Microsoft told us in an email that it's aware of the issue and trying to solve the problem. Support won't do anything to help me….not buying digital with Microsoft anymore.”

They have even disappeared from my purchase list. Using Game Pass seems to be confusing the licences and removing them.

“I have lost 20 games and I do have Game Pass. “There is a big problem with game licences being removed,” TheOnlyTruthfulGamer said in a comment on Rod’s post. If I try to install the game while being offline, I get the error ‘0x8b050066.’”Īs of this writing his thread has more than 1700 upvotes and it sat on the front page of /r/Xboxone for hours. I also tried moving the game to my external drive but did not work either. “If I put the disk on the console while being connected to, the installation-downloading process begins normally but then I can't open the game with any profile. “I've deleted the game at least three times,” he said. He rebooted his console, redownloaded his profile, and downloaded the game twice. A guy even told me that ‘you can buy another month of if you want.’ Well no, I'm not buying another month just to play a game I already own.” “I even did a factory reset and lost over 600gb in games but that did not solve the problem either. “I've contacted Xbox Support times and no one has helped me,” RodCCL wrote on Reddit. After this story was first published, Microsoft told Motherboard that this was an 'isolated incident.' Now I can't play my Halo 5 copy anymore.” He let his Game Pass subscription lapse two weeks ago and now, whenever he tries to boot his hard copy of Halo 5-a game Game Pass subscribers got for free-his Xbox tells him to renew his Game Pass subscription. Reddit user RodCCL caused a stir on the site when he posted a thread titled “My expired.

Xbox game pass won't let me download